Anderson French Door Hard To Lock

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Anderson french door hard to lock. Andersen hinged door lock actuator works with 400 series frenchwood hinged in swing and out swing patio doors manufactured from 1988 to present. Authorized anderson serviceman just left the house. He installed a new locking mechanism in our anderson sliding door. The doors have become ridiculously hard to lock.
Lock can be set so the door is fully closed or partially open to provide a secure venting position. A normally functioning andersen french door has 16 32 of an inch of latch protruding from the active door. I have fixed this very lock in the past with some epoxy. Available in finishes that coordinate with hardware for 400 series a series and e series patio doors.
When the deadbolt knob on the escutcheon plate is turned it rotates the actuator which locks the deadbolt. Our other door shares a different issue not the leaking part. However when the door is locked from the outside with the key it cannot be unlocked from the inside. The door does not leak as much when it is locked but water still finds a way in.
This is amount of latch is crucial for engaging locking on to the passive door. The epoxy worked well for a few months but the daily use of this door. The water leaks above and below the tar paper which was installed prior to the doors installation. My door has 11 32 of latch protruding from the active door and when the active door is pushed closed it is inadequate to grab on to the the lock plate of the passive door.
The serviceman said there is nothing he can do to fix this. Located underneath the inside escutcheon plate and held in place with a limiting plate and two screws. Provides an extra measure of security when the door is in a locked position. 400 series frenchwood hinged outswing patio doors and 400 series frenchwood hinged outswing patio doors with stormwatch protection created date.