Army Enterprise Service Desk Worldwide

Fort lee cascom transitioned baseline it service and support to aesd w and use of the army s enterprise service desk system for all work order submissions on 1 january 17.

Army enterprise service desk worldwide. In hawaii supporting army. We would like to show you a description here but the site won t allow us. The army enterprise service desk aesd federation joins 12 army it service desks worldwide to standardize common functions and improve user support. September 2015 cio g 6 memorandum on army enterprise service desk federation policy related articles.

Army enterprise service desk aesd phone message update. This change is required in order to support the expanding customer base of the service desks. Ref opord 93 161020 17 army enterprise service desk worldwide aesd w knowledge management support policy. The army enterprise service desk aesd acts as a cyber sensor strengthening the first line of cyber defense against potential threats to the dodin a.

The aesd has a location in europe which supports u s. As of 30 april 2013 the aesd s interactive voice message ivr will be changed. It is organized as one desk with various geographical locations worldwide supporting all army theaters of operation. Army forces in europe and africa.

Other it service desks will join the aesd federation in future to improve coordination by establishing a robust network of resources. Systems and tools are not enough in today s cybersecurity arena. Army cyber command arcyber was organized in part to operate and aggressively defend the army segment of the department of defense information network dodin a. The aesd phone number will remain the same at 1 866 335 army 866 335 2769.

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